Privacy Policy
Last Updated: 01/01/25
1. Introduction
Martin Christopher Opticians & Hearing Care (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our practice, website, or use our services.
2. Who We Are
Martin Christopher Opticians & Hearing Care is an independent optometry and audiology practice based in Attleborough, UK. We provide professional eye care, hearing care, and related services.
For any privacy-related queries, you can contact us at:
📍 Address: Martin Christopher Opticians, Church Street, Attleborough, NR17 2AH
📧 Email: martinchristopheropticians@gmail.com
📞 Phone: 01953 452564
3. What Information We Collect
We may collect and process the following personal data:
A. Information You Provide to Us
- Name, address, phone number, and email
- Date of birth and medical history relevant to eye or hearing care
- Prescription details for glasses, contact lenses, or hearing aids
- Payment details (if applicable)
B. Information We Collect Automatically
- Details of your visits to our website (e.g., IP address, browser type, and pages visited)
4. How We Use Your Information
We use your data to:
✅ Provide eye and hearing care services, including examinations and prescriptions
✅ Manage appointments and patient records
✅ Process orders for glasses, contact lenses, and hearing aids
✅ Comply with legal and regulatory obligations (e.g., NHS requirements)
✅ Send reminders for appointments and follow-ups (with your consent)
✅ Improve our services and website experience
5. Legal Basis for Processing
We only process your personal data where we have a legal basis to do so, including:
- Performance of a contract (e.g., providing eye or hearing care services)
- Legal obligations (e.g., NHS and tax record-keeping)
- Legitimate interests (e.g., customer service improvements)
- Consent (e.g., marketing communications, which you can opt out of anytime)
6. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
- NHS and healthcare providers (if applicable)
- Payment processors (for transactions)
- IT and software providers (for secure patient record management)
- Regulatory authorities if legally required
7. Data Retention
We retain your personal data for as long as necessary to fulfill legal, contractual, and healthcare obligations. Typically, medical records are retained for at least 10 years after the last patient interaction, in line with NHS and regulatory guidelines.
8. Your Rights
Under the UK GDPR, you have the right to:
🔹 Access the personal data we hold about you
🔹 Correct any inaccurate or incomplete data
🔹 Request deletion of your data (subject to legal obligations)
🔹 Restrict processing of your data in certain circumstances
🔹 Object to data processing (e.g., for direct marketing)
🔹 Data portability (receive your data in a usable format)
To exercise any of these rights, please contact us at [Insert Contact Details].
9. Security of Your Information
We implement strict security measures to protect your data, including:
- Encryption of digital records
- Restricted access to sensitive information
- Secure storage of paper records
- Regular audits to ensure compliance
10. Cookies & Website Data
Our website may use cookies to enhance user experience. You can manage cookie preferences in your browser settings.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this policy, please contact us at:
📍 Address: Martin Christopher Opticians, Church Street, Attleborough, NR17 2AH
📧 Email: martinchristopheropticians@gmail.com
📞 Phone: 01953 452564
If you believe your data has been misused, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk