Terms & Conditions

Last Updated: 01/01/25

Welcome to Martin Christopher Opticians & Hearing Care. By using our services, website, or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully.

1. About Us

Martin Christopher Opticians & Hearing Care is an independent optometry and audiology practice based in Attleborough, UK. We provide eye care, hearing care, and related services to NHS and private patients.

📍 Address: Martin Christopher Opticians, Church Street, Attleborough, NR17 2AH
📧 Email: martinchristopheropticians@gmail.com
📞 Phone: 01953 452564

2. Appointments & Cancellations

• Appointments can be booked via phone, in person, or online (if available).
• If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice.
• Failure to attend a booked appointment without notice may result in a cancellation fee.
• For NHS patients, repeated non-attendance may affect eligibility for future NHS-funded services.

3. Eye & Hearing Tests

• We offer 40-minute eye examinations and 1-hour hearing tests to ensure a comprehensive assessment.
• Our optometrists and audiologists provide professional advice based on clinical assessments.
• Test results and prescriptions will be provided in line with UK healthcare regulations.

4. Prescriptions & Optical Products

• Prescriptions for glasses or contact lenses are issued following an eye test.
• We cannot be held responsible for incorrect prescriptions if tests are conducted by another provider.
• Glasses and contact lenses must be used as per the optometrist’s instructions.
• If you purchase glasses or contact lenses elsewhere using a prescription from us, we are not responsible for fitting or suitability issues.

5. Returns & Refunds

• Prescription Glasses & Contact Lenses:
  • As these are custom-made products, refunds or exchanges are only possible for manufacturing defects or errors.
  • If an issue arises, please return the item within 30 days for assessment.
• Hearing Aids & Accessories:
  • Refunds are only provided if there is a fault with the product.
  • A trial period may be available for hearing aids, subject to manufacturer terms.
• Frames & Sunglasses:
  • Non-prescription frames and sunglasses can be returned within 14 days if unused and in original packaging.

6. Hearing Care & Ear Wax Removal

• We provide comprehensive hearing tests and ear wax removal services.
• Ear wax removal is conducted by a qualified professional using safe techniques.
• If a patient has underlying medical conditions, we may advise seeking GP approval before treatment.
• We are not liable for complications resulting from conditions that were not disclosed before treatment.

7. Payment & Pricing

• We accept cash, debit/credit cards, and NHS vouchers (where applicable).
• All prices include VAT (if applicable) and are subject to change without prior notice.
• Full payment is required before dispensing glasses, contact lenses, or hearing aids.
• For custom orders, a deposit may be required at the time of purchase.

8. Warranty & Repairs

• Glasses and frames come with a 1-year manufacturer warranty against defects.
• Repairs outside the warranty period may incur a charge.
• Damage due to accidents, misuse, or general wear and tear is not covered.

9. NHS & Private Patients

• We offer services for both NHS and private patients.
• NHS eligibility for free eye tests and optical vouchers is subject to NHS guidelines.
• Private patients are responsible for full payment unless covered by an insurance or employer scheme.

10. Liability & Disclaimer

• We provide professional advice based on clinical assessments, but we do not guarantee specific results from any treatment.
• We are not responsible for damage or injury caused by misuse of optical or hearing products.
• If you experience discomfort or issues with your eyewear or hearing aids, contact us immediately.

11. Data Protection & Privacy

• We comply with UK GDPR and the Data Protection Act 2018.
• Patient data is kept secure and only used for healthcare and administrative purposes.
• For more details, please see our Privacy Policy [link to privacy policy].

12. Complaints & Dispute Resolution

• We strive to provide excellent service. If you have a complaint, please contact us:
  📧 Email: martinchristopheropticians@gmail.com
  📞 Phone: 01953 452564
  📍 In Person: Visit our practice to discuss concerns.
• If unresolved, complaints can be escalated to the Optical Consumer Complaints Service (OCCS) or General Optical Council (GOC).

13. Changes to These Terms

• We may update these terms from time to time. The latest version will always be available on our website.
• Continued use of our services implies acceptance of any updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.